Customer satisfaction and employee involvement in all aspects of an organization are both important. TQM is a comprehensive management approach that seeks to improve the overall quality of an organization’s products, services, and processes. It entails a company-wide commitment to quality, as well as a customer-focused approach aimed at meeting and exceeding customer expectations.
TQM is founded on the following tenets:
- Customer Focus: TQM focuses on the needs and expectations of the customer and strives to exceed them.
- TQM is a continuous improvement process that aims to improve all aspects of an organization.
- Employee Involvement: TQM requires all employees to participate in the improvement process.
- TQM necessitates strong leadership and management commitment to achieving quality goals.
- TQM emphasizes the importance of process improvement in achieving quality goals.
TQM has the following advantages:
- TQM assists organizations in improving their products and services in order to meet the needs and expectations of their customers.
- Increased customer satisfaction: TQM assists organizations in increasing customer satisfaction by focusing on customer needs and expectations.
- Cost reduction: TQM assists organizations in cost reduction by improving processes and reducing waste.
- Employee participation: TQM encourages employee participation in the improvement process, which leads to increased employee engagement and motivation.
- Time-consuming: Implementing TQM requires a significant investment of time and resources.
- Change resistance: Implementing TQM can be difficult because it necessitates a significant cultural shift within an organization.
- Lack of flexibility: TQM can be rigid at times, limiting an organization’s ability to respond to market changes.
Agile and TQM
TQM and Agile share several characteristics, including a focus on customer satisfaction, continuous improvement, and employee participation. TQM, on the other hand, is more concerned with process improvement, whereas Agile is more concerned with project management. TQM is a broader management approach, whereas Agile is more focused on specific projects. Nonetheless, both methodologies aim to provide high-quality products and services to customers while continuously improving processes and increasing employee engagement.