Customer satisfaction and employee involvement in all aspects of an organization are both important. TQM is a comprehensive management approach that seeks to improve the overall quality of an organization’s products, services, and processes. It entails a company-wide commitment to quality, as well as a customer-focused approach aimed at meeting and exceeding customer expectations.

TQM is founded on the following tenets:

  1. Customer Focus: TQM focuses on the needs and expectations of the customer and strives to exceed them.
  2. TQM is a continuous improvement process that aims to improve all aspects of an organization.
  3. Employee Involvement: TQM requires all employees to participate in the improvement process.
  4. TQM necessitates strong leadership and management commitment to achieving quality goals.
  5. TQM emphasizes the importance of process improvement in achieving quality goals.

TQM has the following advantages:

  • TQM assists organizations in improving their products and services in order to meet the needs and expectations of their customers.
  • Increased customer satisfaction: TQM assists organizations in increasing customer satisfaction by focusing on customer needs and expectations.
  • Cost reduction: TQM assists organizations in cost reduction by improving processes and reducing waste.
  • Employee participation: TQM encourages employee participation in the improvement process, which leads to increased employee engagement and motivation.

TQM disadvantages:

  • Time-consuming: Implementing TQM requires a significant investment of time and resources.
  • Change resistance: Implementing TQM can be difficult because it necessitates a significant cultural shift within an organization.
  • Lack of flexibility: TQM can be rigid at times, limiting an organization’s ability to respond to market changes.

Agile and TQM

TQM and Agile share several characteristics, including a focus on customer satisfaction, continuous improvement, and employee participation. TQM, on the other hand, is more concerned with process improvement, whereas Agile is more concerned with project management. TQM is a broader management approach, whereas Agile is more focused on specific projects. Nonetheless, both methodologies aim to provide high-quality products and services to customers while continuously improving processes and increasing employee engagement.

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